Privacy Policy

We (“we”, “us”, “our”) take the protection of the data of users (“users” or “you”) of our website and/or mobile app (the “website” or the “mobile app”) very seriously and are committed to protecting the information users provide to us in connection with the use of our website and/or mobile app (collectively: “digital assets”). Furthermore, we are committed to protecting and using your data in accordance with applicable law.

This Privacy Policy explains our practices regarding the collection, use, and disclosure of your information through the use of our digital assets (the “Services”) when you access the Services through your devices.

Please read this Privacy Policy carefully and make sure that you fully understand our practices regarding your information before using our Services. If you have read and fully understood this policy and do not agree with our practices, you must stop using our digital assets and Services. By using our Services, you acknowledge the terms of this Privacy Policy. Continued use of the Services constitutes your acceptance of this Privacy Policy and any amendments to it.

In this Privacy Policy you will learn:

How we collect data
What data we collect
Why we collect this data
Who we share the data with
Where the data is stored
How long the data is retained
How we protect the data
How we handle minors
Updates or changes to the Privacy Policy

What Data Do We Collect?

Below is an overview of the data we may collect:

Non-identified and non-identifiable information provided during the registration process or collected through the use of our Services (“Non-Personal Data”). Non-Personal Data does not allow conclusions to be drawn about the individual from whom it was collected. The Non-Personal Data we collect mainly consists of technical and aggregated usage information.
Individually identifiable information, meaning any information by which you may be identified or could reasonably be identified (“Personal Data”). Personal Data we collect through our Services may include information requested from time to time such as names, email addresses, addresses, phone numbers, IP addresses, and more. If we combine Personal Data with Non-Personal Data, we will treat the combined information as Personal Data as long as it remains combined.

How Do We Collect Data?

Below are the main methods we use to collect data:

We collect data when you use our Services. When you visit our digital assets and use Services, we may collect, record, and store usage, session information, and related details.
We collect data you voluntarily provide to us, for example when you contact us directly through communication channels (such as sending an email with feedback or comments).
We may collect data from third-party sources, as described below.
We collect data you provide when signing in through third-party providers such as Facebook or Google.

Why Do We Collect This Data?

We may use your data for the following purposes:

to provide and operate our Services;
to develop, customize, and improve our Services;
to respond to your feedback, requests, and inquiries and provide assistance;
to analyze request and usage patterns;
for internal, statistical, and research purposes;
to improve our data security and fraud prevention capabilities;
to investigate violations and enforce our terms and policies and comply with applicable laws, regulations, or governmental orders;
to send you updates, news, promotional materials, and other information related to our Services. You may choose not to receive promotional emails by clicking the unsubscribe link included in those emails.

Who Do We Share This Data With?

We may share your data with our service providers in order to operate our Services (for example, storing data through third-party hosting services, providing technical support, etc.).

We may also disclose your information under the following circumstances:
(i) to investigate, detect, prevent, or take action against illegal activities or other wrongdoing;
(ii) to establish or exercise our rights of defense;
(iii) to protect our rights, property, or personal safety and that of our users or the public;
(iv) in the event of a change of control involving us or one of our affiliates (through merger, acquisition, or purchase of substantially all assets, etc.);
(v) to collect, hold, and/or manage your data through authorized third-party providers where reasonably required for business purposes;
(vi) to cooperate with third parties to improve your user experience.

For the avoidance of doubt, we may transfer, share, or otherwise use Non-Personal Data at our own discretion.

Cookies and Similar Technologies

When you visit or access our Services, we may authorize third parties to use web beacons, cookies, pixel tags, scripts, analytics services, and other technologies (“Tracking Technologies”). These Tracking Technologies may enable third parties to automatically collect your data to improve navigation experiences, optimize performance, ensure a customized user experience, and support security and fraud prevention purposes.

To learn more, please read our Cookie Policy.

Without your consent, we will not share your email address or other personal data with advertising companies or advertising networks.

Where Is the Data Stored?

Please note that our companies and trusted partners and service providers are located worldwide. For the purposes described in this Privacy Policy, we may store and process Non-Personal Data in various jurisdictions.

Personal Data

Personal Data may be maintained, processed, and stored in the United States, Ireland, South Korea, Taiwan, Israel, and other jurisdictions as necessary for the proper provision of our Services and/or as required by law.

How Long Is the Data Retained?

We retain collected data for as long as necessary to provide our Services, comply with legal and contractual obligations, resolve disputes, and enforce our agreements.

We may correct, supplement, or delete inaccurate or incomplete data at any time at our sole discretion.

How Do We Protect the Data?

The hosting service for our digital assets provides us with the online platform through which we can offer our Services to you. Your data may be stored through our hosting provider’s data storage, databases, and general applications. They store your data on secure servers behind a firewall and provide secure HTTPS access to most areas of their services.

All payment methods offered by us and our hosting provider comply with PCI-DSS standards (Payment Card Industry Data Security Standard).

Despite the measures and efforts taken by us and our hosting provider, we cannot and do not guarantee absolute protection or security of any data you upload, publish, or otherwise share with us or others.

How Do We Handle Minors?

The Services are not intended for users who have not reached the legal age of majority. We do not knowingly collect data from children. If you are underage, please do not use the Services or provide us with any information.

If we become aware that a minor is using our Services, we may prohibit and block such users from accessing our Services and may delete any data stored about them.

Your Rights

As an EU resident, you may:

request confirmation as to whether personal data concerning you is being processed;
request access to your stored personal data;
request receipt of personal data you provided in a structured, commonly used, and machine-readable format;
request correction of your personal data;
request deletion of your personal data;
object to the processing of your personal data;
request restriction of processing;
file a complaint with a supervisory authority.

Please note that these rights are not absolute and may be subject to our own legitimate interests and regulatory requirements.

Updates or Changes to the Privacy Policy

We may revise this Privacy Policy from time to time at our sole discretion. The version published on the website is always the current version. We encourage you to review this Privacy Policy regularly for changes.

Contact

If you have general questions about the Services or the data we collect and how we use it, please contact us at:

Name: Carolin Hoppe
Address: Heidelberg, Germany
Email Address: info@lagunapearlvoyages.com

Social Media (Instagram)

This website may include links to my profile on Instagram.
The provider is Meta Platforms Ireland Limited.

If you click on the Instagram link, you will be redirected to the Instagram platform.
Please note that data may be transmitted to Instagram and processed there.

I have no influence on the scope and further use of the data collected by Instagram.
For more information, please refer to Instagram’s privacy policy:
https://privacycenter.instagram.com/policy/